As a patient, you have the right to obtain copies of your records held by the practice. To do this you must make a Subject Access Request in writing. For more information please contact practice manager or ask for a copy of our Data Protection Policy from reception.
We are not able to liaise with a friend or family member acting on your behalf without written, signed consent from yourself which actually names your representative.
You can expect a professional, respectful and caring service from our team. We will explain your dental care and treatment options clearly, answer your questions and involve you in decisions about your care.
We ask that you treat our team and other patients with courtesy and respect, attend appointments on time and let us know as soon as possible if you are unable to attend.
Good dental care is a partnership. We ask you to follow the oral health advice provided by your dental team and take an active role in maintaining your oral health at home.
Please keep us informed of any changes to your contact details, medical history, medication or other information that may be relevant to your dental care.
Please arrive in good time for your appointment. We aim to see patients as close to their appointment time as possible; however, occasionally delays may occur due to urgent or complex patient care.
If you are unable to attend your appointment, please contact the practice as soon as possible so that the appointment can be offered to another patient.
Appointments cancelled at short notice or missed without notice may be subject to the practice's cancellation and missed appointment policy. It will also affect our ability to offer future appointments.
Some appointments or treatments may require payment in advance to secure the booking. Where advance payment is required, our reception team will explain this when the appointment is arranged.
Please let us know if you have any additional needs or require reasonable adjustments to help you access your appointment or dental care.
If you are unable to keep an appointment, please give as much notice as possible so that we can offer it to another patient. If you give us less than 48 hours’ notice and are a private patient or had a private treatment booked, your deposit for the appointment will be retained by the practice.
all appointments booked require a minimum deposit charged on a time basis. The practice will remove patients from the register that are not maintaining appointments.
The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice published on our website.
We aim to make our dental services accessible to all patients. The practice has wheelchair-accessible access and facilities, with dental treatment available on the ground floor.
If you have a disability, mobility difficulty, sensory impairment or any other additional need, please let our team know when booking your appointment. We will discuss any reasonable adjustments or additional support that may help you access your dental care.
We want patients to be able to understand the information provided about their dental care. If you have difficulty communicating in English or have specific communication needs, please let our reception team know when arranging your appointment.
Where appropriate and available, we will discuss suitable communication support or interpreting arrangements with you. Please give us as much notice as possible so that any necessary arrangements can be considered.
We believe dental fees should be clear and straightforward. Before treatment begins, we will explain the treatment recommended, the available options and the associated costs. Where appropriate, you will be provided with a written treatment plan and estimate so you can make an informed decision before proceeding.
Payment can be made by debit card, credit card or other payment methods accepted by the practice.
Payment arrangements will be explained when your treatment is booked. Depending on the treatment, payment may be required in advance, in stages or at individual appointments.
Where treatment involves laboratory work, the required payment must be made before the laboratory work is commissioned. Once laboratory work has been commissioned or produced specifically for you, associated laboratory costs may be non-refundable if you subsequently decide not to continue with treatment.
If your treatment plan changes for clinical reasons, we will explain any change in treatment and associated fees before proceeding wherever practicable.
If you have a dental problem during our normal opening hours, please contact the practice as soon as possible. Our reception team will ask appropriate questions to help arrange the most suitable appointment. Where an urgent appointment is required, we will aim to offer an appointment as soon as reasonably possible, subject to clinical need and appointment availability.
Private urgent dental appointments are available for £150, subject to availability. The team will explain the appointment fee and what is included when you book. Any further treatment required will be discussed with you before proceeding.
If you have a dental problem during our normal opening hours, please contact the practice as soon as possible. Where an urgent appointment is required, we will aim to offer an appointment as soon as reasonably possible, subject to clinical need and availability.
We also offer private out-of-hours urgent dental appointments, subject to clinician availability. Please contact the practice for information about availability and applicable fees.
If you require urgent dental care when the practice is closed and an out-of-hours private appointment is not available, please contact NHS 111 for advice and information about NHS urgent dental services.
If you have severe facial swelling affecting your breathing or swallowing, uncontrolled bleeding, or a serious facial injury, seek emergency medical assistance.
We hope you are satisfied with the care and service you receive at Dentistry@BD4. If you have any feedback about your experience, please contact the practice team.
